Calls
Chiamate lists all the calls made by the assistant.
Filters
- Status: Tutti gli stati (all), In coda (queued), Sta squillando (ringing), In corso (in progress), Conclusa (completed), Nessuna risposta (no answer), Occupato (busy), Non riuscita (failed).
- Period: Oggi (today), Ultimi 7 giorni, Ultimi 30 giorni.
Call detail
Click a call to open its detail on the right.
| Field | Content |
|---|---|
| Allarme | Alarm type and severity |
| Veicolo | Plate |
| Contatto | Name and phone number of the contact, masked |
| Avvio | Start time, and whether the call was automatic or started by an operator |
| Risposta | When the customer answered |
| Durata | Length of the call |
| Esito | Outcome, for example "Cliente avvisato, tutto bene" (customer informed, all fine) |
| SMS | Whether a fallback SMS was sent |
Below:
- Riassunto Synapsis ML: a summary of the call in one or two sentences;
- Registrazione: the recording, with play button, when recording is on;
- Trascrizione: every line of the assistant and of the customer, with the time;
- Analisi allarme: opens the analysis of the alarm.
Calls without answer
When the customer does not answer, the call is marked Nessuna risposta. If the fallback SMS is enabled in Impostazioni, the detail shows that the SMS was sent. There is no recording or transcript.
