Emergency Center: overview
Emergency Center is the Things Connector module where an AI voice assistant calls the customer on critical vehicle alarms, with Synapsis ML analysis.
Operations room
The Emergency Center operations room: KPIs of the day, active critical and major alarms, the call in progress with live transcript and the latest calls.
Calls
The Emergency Center call log: filters by status and period, call detail with recording, transcript, outcome, fallback SMS and Synapsis ML summary.
Alarm analysis with Synapsis ML
Synapsis ML analysis of each vehicle alarm in Emergency Center: estimated severity, reliability, probable cause, telemetry context, recommended actions.
Rules, contacts and settings
Configure Emergency Center: calling hours, which alarms start a call, the contact of each vehicle, voice provider, assistant texts, fallback SMS, test call.