Your Mobile App
Your Mobile App (La tua App Mobile in the interface) lets a rental company give its customers access to the vehicle they rented. The customer signs in to the Mative Cloud TC - Mobile app, or to the web platform, and sees only that vehicle, with your logo and your colours.
You create the customers here, they receive an invitation by email, and the vehicle is linked to them by the Car Rental contract: from the handover to the return.
How to open it
- Get your Account ID: contact us and we will enable the module for your company. It works together with the Car Rental module.
- On the fleet home, click La tua App Mobile, the first of the module buttons at the top.
If the module is not active for your company, the button opens a preview with the request for a demo.
To create and manage the customers of the app you need a user with the Customer Admin role. With another role the page explains that the role is needed: ask Mative to enable it.
The module interface is in Italian. In this guide, labels are written as they appear on screen, followed by their English meaning in parentheses.
Customer list
The page lists your customers, the same ones of the Car Rental software, with how many there are. For each customer you see:
| Column | Content |
|---|---|
| Cliente (customer) | Name or company name, Privato (private person) or Partita IVA (company) and the tax code or VAT number |
| Accesso all'app (email) (app access) | The email the customer signs in with. For a company, also the contact person |
| Stato (status) | The status of the access, see below |
| Accesso (access) | The switch of the access and the bin to delete the customer |
| Status | Meaning |
|---|---|
| Accesso attivo (access active) | The customer can sign in to the app |
| Accesso spento (access off) | The access exists but is switched off: the customer cannot sign in |
| Nessun accesso (no access) | A Car Rental customer who has never been given the app |
Use the search (Cerca per nome, email, codice fiscale o partita IVA) and the filters Tutti (all), Con accesso (with access) and Senza accesso (without access) to find a customer.
New customer
Click Nuovo cliente (new customer) and choose the type:
- Privato (private person): Nome, Cognome, Email (the email is the access to the app), and optionally Telefono and Codice fiscale (tax code).
- Partita IVA (company): the company data, Ragione sociale (company name), Partita IVA (VAT number) and optionally Codice SDI and Telefono società, then one contact person with Nome, Cognome, Email and optionally Telefono. The contact person is the one who signs in to the app.
Tick the box confirming that the customer has read the privacy notice and agrees to receive the invitation, then click Crea e invia l'invito (create and send the invitation). The customer receives an email with the link and a temporary password to activate the access.
Things to know:
- An email can be used by one user only. If it is already in use, the message Esiste già un utente con questa email (a user with this email already exists) appears and nothing is created.
- The email of the access cannot be changed afterwards from the customer record.
- First and last name cannot contain brackets or symbols such as
< > & $ % ! # ?: the access to the app does not accept them.
Switching the access on and off
The switch in the Accesso column turns the access on and off:
- Off: the customer can no longer sign in, and the sessions already open are closed. The customer and its data stay.
- On again: the customer can sign in with the same credentials.
- On a customer with Nessun accesso, the switch asks for confirmation, then creates the access and sends the invitation.
The same switch is also on the Customers and vehicles page.
Deleting a customer
The bin deletes the customer together with its access to the app, after a confirmation. A customer who has contracts cannot be deleted, because their data must be kept.
The vehicle in the app
You do not assign the vehicle by hand. It follows the Car Rental contract:
- at the handover the vehicle is linked to the customer, who sees it in the app;
- at the return the vehicle goes back to your fleet and disappears from the customer's app.
When the customer's access is active, the contract is checked when it is created and confirmed. It is not saved, and the message explains why, if:
- data is missing from the customer record;
- the subscription of the vehicle's tracker has expired;
- the vehicle is already assigned to another customer (the message names the customer).
What the customer sees
The customer sees a simplified version of Drive, limited to their vehicles:
- with one vehicle the app opens straight on it; with more vehicles it first shows the list and the map;
- home of the vehicle, current position and values, trips with replay, route history, alarms, statistics and reports;
- data starts from the moment the vehicle was handed over: the customer does not see the trips of previous rentals.
Deadlines, vehicle data, device settings, geofences and the modules for the rental company are not shown.
The customer receives in the app the notifications of the alarms of their vehicle. No SMS or emails are sent. Push notifications arrive only if the app is installed on the smartphone.
Logo and colours
Aspetto dell'app (app appearance) sets the logo and the main colour for all the customers of your app:
- Colore (colour): pick it or type it in
#rrggbbformat. Ripristina verde Mative brings back the Mative green. - Logo: a PNG, JPEG, WebP or SVG image up to 600 KB. Togli logo removes it.
- Anteprima (preview) shows the result before saving.
Click Salva (save). The customers see the change at their next sign-in, or when they reload the page.